Who is Jos Burgers?
Jos talks about customers like a coach talks about winning plays. He strips strategy down to straightforward habits you can try tomorrow.
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Jos Burgers: The customer-first speaker who makes CX simple and actionable
Jos talks about customers like a coach talks about winning plays. He strips strategy down to straightforward habits you can try tomorrow. His stage work and short videos turn ideas into practice. People follow him for clear frameworks, a hint of humor, and no-nonsense advice.
1. Who he is
Jos is an author, speaker, and expert in customer-centric marketing and sales. He writes and talks about how organisations can make customers feel seen and valued. His work focuses on simple routines that improve service, loyalty, and sales. Jos blends storytelling with practical exercises so teams can adopt change quickly. He speaks widely in the Netherlands and beyond and uses short videos to demonstrate his methods in action. That combination of performance and pragmatism makes his guidance easy to test and scale.
2. A Network of Heavyweights
Jos connects with conference organisers, training programmes, and business leaders across customer experience and sales. His visible partnerships include theatres and management publishers that host his talks and workshops. He engages with trainers, CEOs, and frontline teams, giving him reach across learning and corporate audiences.
3. Why people listen
People listen because Jos makes customer strategy usable. He breaks big problems into daily behaviours and offers examples teams can copy. His delivery is plainspoken, often funny, and always focused on measurable improvement. That makes his lessons appealing to executives and operators alike.
4. Authenticity that resonates
Favikon scores Jos 95.5 out of 100 for authenticity. His feed features talk clips, candid stage moments, and practical tips that spark peer discussion. Comments are often substantive and show practitioners applying his ideas. That mix of original content and active engagement signals real influence.
5. Numbers that back it up
Follower growth looks solid, rising from about 14,174 to 54,522 over two plus years. He has an Influence Score of 6 with roughly 6,043 Favikon points. Engagement quality sits around 82, while expertise scores near 92, reflecting deep domain knowledge. Jos posts talk excerpts, short videos, and practical lists on a steady rhythm that keeps his audience returning.
6. Collaborations that matter
Jos partners with event organisers, management publishers, and corporate trainers to deliver workshops and keynote sessions. He appears at industry events and works with organisations to embed customer-first routines. Those collaborations convert his frameworks into on-the-ground training and team practice.
7. Why brands should partner with Jos Burgers
Jos is a great partner for brands that want to translate customer insight into action.
- Keynote series and workshop packages that train teams on daily customer habits
- Co-created short-video campaigns demonstrating small service changes with big impact
- Branded playbooks or toolkits that help frontline staff implement new routines
- Case-study content showing before-and-after results from pilot programs
8. What causes he defends
Jos supports the Solvid Foundation and uses his platform to promote initiatives tied to better business practice and community impact. He highlights practical ways organisations can contribute to social causes while improving customer relationships. His advocacy shows up through event collaborations and by encouraging companies to link service improvements to community outcomes. This approach frames purpose as actionable rather than performative.
9. Why Jos Burgers is relevant in 2026
As companies face tougher customer expectations, Jos’s focus on simple, repeatable service habits will remain vital. He helps organisations move from abstract CX commitments to everyday behaviours that customers notice. In an era of automation and AI, his human-centric routines will be key to differentiating experience. Leaders who want durable customer loyalty will still benefit from his practical playbook.
Conclusion: Small habits, big customer wins
Jos brings energy, clarity, and pragmatism to customer strategy. He shows that small daily practices add up to meaningful change. For organisations that want customer-centric culture that actually sticks, Jos offers clear steps and reliable training formats. His work helps teams turn intent into visible results.
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