Who is Marty Kausas?

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Marty Kausas: Shipping the B2B playbook in public

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Marty Kausas builds in the open. As co-founder of Pylon, he turns customer support into a real growth lever for B2B teams. His posts read like a founder’s lab notebook with receipts, not fluff. Operators follow because he shares the numbers, the tradeoffs, and the next step.

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1. Who he is

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Marty is the co-founder and CEO of Pylon, a support platform for B2B companies. His background blends product, data, and go-to-market, which shows up in how he writes about pricing, activation, and customer feedback loops. 2025 highlights include a Series B announcement led by a16z and BCV, team offsite investments, and transparent hiring updates. He often breaks down what changed between customer 1 and customer 796, and why. The positioning is simple. He is the founder who treats support as product.

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2. A network of heavyweights

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His orbit spans venture and operator circles. You will spot a16z, BCV, Y Combinator, product leaders across SaaS, and media like WSJ, Business Insider, and SaaStr. He also trades notes with builders at workflow and data tools that B2B teams live in every day. The network gives him reach from early founders to late stage operators.

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3. Why people listen

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Marty writes in clean, testable steps. He shares pricing ladders, customer milestones, team practices, and even offsite budgets. When press narratives miss context, he answers directly and clarifies with specifics. The tone is hands on and fair, which invites debate and keeps trust high.

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4. Authenticity that resonates

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Favikon rates his presence 96.5/100. Comments show real operators pushing on details and sharing their own data points. Posts include behind the scenes screenshots, product iterations, and measured takes on culture. AI patterns are low and the voice is consistent and human.

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5. Numbers that back it up

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His audience grew from 28K to 45K across 13 months with steady daily increases. Engagement quality is 82, Post Content is 94, and AI Content is 88. Expertise lands at 92, aligned with deep B2B SaaS execution. His Influence Score is 7,589 pts, supported by regular posts that mix metrics with narrative.

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6. Collaborations that matter

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Marty’s platform amplifies partners and customers across the Pylon ecosystem. The Series B brought in tier one investors and sharpened the product roadmap. He shares customer stories from onboarding to expansion and credits the teams who ship releases on weekends. Public notes on hiring and culture help other startups avoid common traps.

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7. Why brands should partner with Marty Kausas

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If you want decision makers who care about support, retention, and real revenue, Marty is a focused channel.

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• Thought leadership series tying your product to B2B support workflows and ROI.

• Founder roundtables or AMAs that turn lessons into templates for SaaS teams.

• Co-authored case studies that track activation, tickets deflected, and net revenue.

• Conference or podcast features that link product changelogs to customer outcomes.

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8. Why Marty Kausas is relevant in 2025

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AI is remaking support and buyers expect instant, accurate answers with a human finish. Finance teams want proof that support drives expansion, not just cost control. Marty sits at that intersection with product depth and public data. He shows how to wire support into the revenue engine and how to scale the culture that ships it.

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Conclusion: Building trust by telling the work

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Marty Kausas proves that transparency is a moat. He shares the math, credits the team, and owns the hard parts in plain language. The result is a community that learns alongside a company that moves fast. That is influence that compounds.

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