Who is Maxime Manseau?

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Maxime Manseau: The customer support leader turning operations into strategy

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Maxime Manseau has become one of the sharpest voices in customer support leadership. His posts mix honesty, industry depth, and that unmistakable operator energy. He speaks like someone who has lived through the queues, the escalations, the late-night tickets, and the endless debugging threads. People follow him because he says what support teams live every day but rarely put into words.

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1. Who he is

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Maxime Manseau is the VP of Support at Birdie and a strong advocate for modern customer support innovation. His career spans years of building teams, improving workflows, and transforming support into a strategic advantage rather than a cost center. He has shaped processes, mentored managers, and introduced frameworks that improve both customer and agent experience. Maxime positions support as a core part of the product, brand, and company health. His insights come from real trenches, from debugging workflows to scaling global operations. Today he is known as a relatable, experienced leader pushing the industry toward smarter and more human support.

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2. A network of heavyweights

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Maxime’s radar is packed with leaders and brands shaping the customer experience world. He connects with teams from Intercom, Zendesk, Salesforce, Freshdesk, Jira, Notion, Figma, and dozens of SaaS operators. His network includes product leaders, support directors, growth specialists, and tech innovators. These connections show credibility at the intersection of support, product, and customer success.

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3. Why people listen

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Maxime writes with clarity, humor, and the kind of realism only true support leaders have. His posts read like conversations you would have with a colleague after a long shift. He breaks down complex support challenges into stories anyone can learn from. People listen because he teaches without lecturing and because he makes support feel both powerful and human.

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4. Authenticity that resonates

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With an Authenticity Score of 95.5 out of 100, Maxime’s presence feels real and grounded. His comments section includes personal anecdotes, disagreements, and genuine industry debates. He shares stories from the field, challenging situations, and honest reflections on what support leadership actually takes. His tone stays consistent with natural language, varied timing, and a distinct operator voice. Nothing is templated or overly polished.

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5. Numbers that back it up

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Maxime’s follower base has grown steadily from about 20K to 31K over four years. His Influence Score sits at 7,115 points, placing him in the Top 1 percent in France and globally. Engagement quality is notable, driven by industry peers who participate in thoughtful discussions. His posting rhythm blends stories, frameworks, data-driven insights, and real-world examples.

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6. Collaborations that matter

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Maxime engages with support technology brands, SaaS leaders, and organizations working to improve customer experience. His insights align with tools such as Intercom, Zendesk, Freshdesk, and modern automation platforms. He collaborates across product, engineering, and support teams to highlight best practices, operational wins, and process improvements. His content introduces frameworks that teams adopt internally to improve workflows and team health.

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7. Why brands should partner with Maxime Manseau

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Partnering with Maxime means aligning with one of the most respected voices in customer support operations.

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• Thought leadership content on support excellence and retention

• Deep-dive workshops on agent workflows, quality, and operational metrics

• Co-created content on product and support collaboration frameworks

• Speaking engagements centered on CX transformation and support leadership

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8. Why Maxime Manseau is relevant in 2026

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Support teams face increasing pressure as AI tools reshape customer expectations. Maxime stands at the center of this transition as someone who understands both automation and the irreplaceable value of human insight. In 2026, companies need leaders who can bridge product, support, and customer experience. Maxime’s frameworks and stories help teams navigate this shift with clarity.

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Conclusion: Leading by example

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Maxime Manseau proves that support leadership is strategic, creative, and essential. His voice brings realism to an industry filled with complex challenges and constant pressure. He teaches teams to elevate support rather than hide it. His influence will keep growing because he speaks with honesty, depth, and the experience that teams trust.

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