Top 20 Customer Success Influencers in 2026

‍All real-time rankings of all platforms and countries are available here.

‍

Here’s the list of the Top 20 Customer Success Influencers in 2026:

‍

‍

20. Annette Franz

Annette Franz, CCXP, is a seasoned expert in customer experience and organizational culture with over 30 years of experience. As the CEO of CX Journey Inc., she focuses on enhancing employee and customer experiences through coaching, keynote speaking, and consulting. Annette is a published author, recognized thought leader, and mentor, contributing to various platforms, including Forbes and CMSWire. Her work emphasizes the importance of customer-centric strategies and leadership in building successful organizations.

Favikon Authority Score : 6 067 pts

‍‍‍‍‍‍‍View the AI Powered Profile‍‍‍

‍

‍

19. Rayan Samman

Rayan Samman is a certified life and business coach specializing in customer experience (CX) and leadership. He focuses on human-centric innovation and service development, sharing insights on enhancing customer satisfaction and loyalty. His social media presence includes motivational content and practical advice for businesses, particularly in the healthcare sector. Rayan emphasizes the importance of employee experience in delivering exceptional customer service, drawing inspiration from Disney's practices.

Favikon Authority Score : 6 150 pts

‍‍‍‍‍‍‍View the AI Powered Profile‍‍‍

‍

‍

18. Jeannie Walters

Jeannie Walters is a recognized expert in customer experience (CX) strategy, serving as the CEO of Experience Investigators. With over 20 years of experience, she focuses on helping organizations enhance customer interactions through proactive strategies. Jeannie is a keynote speaker, podcaster, and trainer, advocating for a customer-centric culture. Her insights are featured in major publications, and she has collaborated with Fortune 500 companies. Jeannie emphasizes the importance of leadership in driving meaningful CX improvements.

Favikon Authority Score : 6 194 pts

‍‍‍‍‍‍‍View the AI Powered Profile‍‍‍

‍

‍

17. Jos Burgers

Jos Burgers is a highly sought-after speaker and bestselling author specializing in customer-centricity, marketing, sales, and strategy. With over a decade of experience, he delivers more than a hundred presentations annually, using humor and practical examples to engage his audience. His notable works include 'Superfijne Klanten' and 'Geef Nooit Korting!', which emphasize the importance of customer relationships and effective marketing strategies. Jos advocates for investing in customer satisfaction to drive word-of-mouth referrals.

Favikon Authority Score : 6 285 pts

‍‍‍‍‍‍‍View the AI Powered Profile‍‍‍

‍

‍

16. Jay Baer

Jay Baer is a renowned customer experience expert, author, and keynote speaker with a focus on business growth and marketing strategies. He has authored seven best-selling books and has consulted for over 700 brands, including major corporations like Nike and IBM. As a tequila educator, he also hosts 'The Spirit Guides' podcast, blending his passion for spirits with business insights. His content emphasizes the importance of speed and responsiveness in customer service, making him a sought-after speaker in the industry.

Favikon Authority Score : 6 378 pts

‍‍‍‍‍‍‍View the AI Powered Profile‍‍‍

‍

‍

15. Susana de Sousa

Susana de Sousa is a seasoned customer experience advisor with over 10 years of experience, having worked with notable companies like Airbnb and Loom. She specializes in helping startups enhance their customer operations and is actively involved in mentoring within the Portuguese Women in Tech community. Susana shares insights on remote job opportunities and customer support strategies, emphasizing the importance of quality interactions and operational excellence in customer service.

Favikon Authority Score : 6 436 pts

‍‍‍‍‍‍‍View the AI Powered Profile‍‍‍

‍

‍

14. Jeff Toister | The Service Culture Guide

Jeff Toister, known as The Service Culture Guide, specializes in enhancing customer service through engaging keynotes, training, and books. With a focus on building customer-centric teams, he has authored four books, including 'The Service Culture Handbook.' His interactive presentations and video-based training courses on LinkedIn Learning have reached millions, emphasizing the importance of leadership in fostering a positive service culture. Jeff also shares insights on customer service challenges and solutions through his social media posts.

Favikon Authority Score : 6 538 pts

‍‍‍‍‍‍‍View the AI Powered Profile‍‍‍

‍

‍

13. Martin Newman

Martin Newman is a globally recognized authority on customer centricity and experience, with over 40 years in the consumer-facing industry. He serves as a part-time Chief Customer Officer, author, and keynote speaker, sharing insights on enhancing customer journeys. His expertise includes mystery shopping, customer journey analysis, and developing educational programs like the Mini MBA in Customer Centricity. He has collaborated with major brands and is passionate about driving positive change in retail and customer engagement.

Favikon Authority Score : 6 714 pts

‍‍‍‍‍‍‍View the AI Powered Profile‍‍‍

‍

‍

12. Eli Weiss

Eli Weiss is the VP of Retention Advocacy at Yotpo, specializing in customer retention and experience in e-commerce. With a decade of experience, he has worked with notable brands like Jones Road Beauty and OLIPOP, focusing on enhancing customer strategies. His social media presence includes insights on e-commerce trends, personal reflections on work-life balance, and engagement with the tech community. He actively shares updates on industry developments and personal milestones, fostering a connection with his audience.

Favikon Authority Score : 6 910 pts

‍‍‍‍‍‍‍View the AI Powered Profile‍‍‍

‍

‍

11. Shep Hyken

Shep Hyken is a renowned customer service and experience expert, keynote speaker, and New York Times bestselling author. He focuses on helping companies enhance customer service experiences and build loyalty. With a wealth of knowledge, he has authored multiple books and created training programs aimed at fostering a customer-centric culture. His insights are widely recognized, making him a leading authority in the field of customer service.

Favikon Authority Score : 7 164 pts

‍‍‍‍‍‍‍View the AI Powered Profile‍‍‍

‍

‍

Recommended tools
‍Find LinkedIn influencers‍Analyze your own LinkedIn profile‍Analyze competitors' LinkedIn profiles

‍

‍

10. Rodrigo Fernández de Paredes A.

Rodrigo Fernández de Paredes A. is a renowned keynote speaker and author specializing in Customer Experience (CX). With over 400 conferences across 15 countries, he leads CX Latam Group and has published the best-selling book 'Construyendo Xperiencias'. His content focuses on enhancing customer and employee experiences, emphasizing the importance of leadership and emotional engagement in business. He actively shares insights on social media, engaging with a global audience interested in CX strategies and innovations.

Favikon Authority Score : 7 288 pts

‍‍‍‍‍‍‍View the AI Powered Profile‍‍‍

‍

‍

9. Steven Van Belleghem

Steven Van Belleghem is a renowned author, speaker, and entrepreneur specializing in customer experience. He shares insights on customer-centric strategies through his bestselling books and engaging keynote presentations. His content focuses on the intersection of technology and human touch in enhancing customer satisfaction. Steven has collaborated with major brands like Disney and Mastercard, advocating for a long-term approach to customer relationships. He also co-founded Nexxworks, an inspiration agency dedicated to improving customer experience.

Favikon Authority Score : 7 404 pts

‍‍‍‍‍‍‍View the AI Powered Profile‍‍‍

‍

‍

8. Myra Golden

Myra Golden is a Customer Service Confidence Coach specializing in de-escalation techniques and communication strategies. She has designed training programs for major brands like Coca-Cola and Walmart, and her courses have reached over a million learners. Myra's content focuses on empowering customer service professionals with psychological insights to handle difficult interactions effectively. She shares practical tips through videos and social media, emphasizing empathy and emotional intelligence in customer relations.

Favikon Authority Score : 7 478 pts

‍‍‍‍View the AI Powered Profile‍‍‍

‍

‍

7. Daphne Costa Lopes

Daphne Costa Lopes is a Global Director of Customer Success at HubSpot, leading initiatives to build and scale Customer Success teams. She hosts the 'This is Growth' podcast, sharing insights on customer engagement and retention strategies. With a decade of experience, she has helped numerous businesses achieve significant growth in ARR. Her content focuses on practical advice for Customer Success Managers, emphasizing the importance of value delivery and strategic customer relationships.

Favikon Authority Score : 7 555 pts

‍‍‍‍‍‍‍View the AI Powered Profile‍‍‍

‍

‍

6. Christina Garnett

Christina Garnett is a fractional Chief Customer Officer and advisor known for enhancing customer satisfaction and brand loyalty. Her expertise ranges from Fortune 500 companies to startups, covering sectors from agencies to small businesses. Christina specializes in problem-solving, program optimization, and boosting social media and community engagement to create genuine connections between brands and audiences.

Favikon Authority Score : 7 615 pts

‍‍‍‍‍‍‍View the AI Powered Profile‍‍‍

‍

‍

5. Nick Mehta

Nick Mehta is the CEO of Gainsight, focusing on customer success in the SaaS industry. His social media presence emphasizes personal growth, resilience, and the importance of human connection in business. He shares insights on leadership, mental health, and the evolving landscape of customer success, often referencing pop culture, particularly Taylor Swift and Bruce Springsteen. His posts reflect a blend of professional expertise and personal experiences, fostering a relatable and authentic connection with his audience.

Favikon Authority Score : 7 685 pts

‍‍‍‍‍‍‍View the AI Powered Profile‍‍‍

‍

‍

4. Kristi Faltorusso

Kristi Faltorusso is a Customer Success leader and CCO at ClientSuccess, dedicated to empowering women in leadership through her podcast 'She's So Suite'. With over 13 years in Customer Success and SaaS, she shares practical insights and resources for CS professionals. Kristi emphasizes the importance of community, mentorship, and personal growth, advocating for women to support each other in their careers. She actively engages in discussions about customer experience, retention strategies, and the evolving role of Customer Success in organizations.

Favikon Authority Score : 7 702 pts

‍‍‍‍‍‍‍View the AI Powered Profile‍‍‍

‍

‍

3. Dennis Wakabayashi

Dennis Wakabayashi is a prominent figure in customer experience (CX), known as the Global Voice of CX. He engages a community of over 500,000 professionals through insightful discussions on the intersection of technology and human connection in CX. His content emphasizes authenticity, innovation, and the importance of understanding customer needs beyond metrics. With a focus on AI and human-centered strategies, he aims to redefine CX as a core business strategy rather than a mere department.

Favikon Authority Score : 7 770 pts

‍‍‍‍‍‍‍View the AI Powered Profile‍‍‍

‍

‍

2. Gisele Paula

Gisele Paula is a prominent figure in Customer Experience (CX) in Brazil, recognized as the CEO of Instituto Cliente Feliz and co-founder of ReclameAQUI. She is a bestselling author, with her book 'Cliente Feliz dá Lucro' focusing on enhancing customer relations. Gisele shares insights on customer satisfaction, business strategies, and the importance of empathy in service. Her social media presence emphasizes the transformative power of customer experience, engaging a wide audience with practical advice and motivational content.

Favikon Authority Score : 7 875 pts

‍‍‍‍‍‍‍View the AI Powered Profile‍‍‍

‍

‍

1. Katelyn Bourgoin

Katelyn Bourgoin is a Buyer Psychologist and serial entrepreneur specializing in marketing and buyer psychology. With a significant following, she shares insights on cognitive biases, effective marketing strategies, and the importance of understanding customer emotions. Her newsletter, 'Why We Buy,' has gained over 63,000 readers, showcasing her expertise in the field. Katelyn emphasizes the need for marketers to connect deeply with their audience and leverages her experiences to guide others in building successful businesses.

Favikon Authority Score : 8 059 pts

‍‍‍‍‍‍‍View the AI Powered Profile‍‍‍

‍

‍

‍

Also See 👀
‍🏆 TOP 20 CONTENT MARKETING INFLUENCERS IN 2026
‍🏆 TOP 200 CUSTOMER SUCCESS INFLUENCERS
‍HOW DOES FAVIKON RANK INFLUENCERS?