Who is Jeff Breunsbach?

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Jeff Breunsbach: Redefining Customer Success Through Strategic Community Leadership

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Jeff Breunsbach is a seasoned Customer Success leader currently driving strategy at Spring Health. With a strong background in B2B SaaS, he has become a key voice in rethinking the traditional models of customer engagement. His leadership centers around using customer success as a strategic growth lever, not just a reactive support function. Jeff’s philosophy places relationship-building and measurable impact at the heart of business sustainability.

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He began his journey in customer experience with a focus on operational excellence, eventually shifting toward community-led success strategies. Recognizing gaps in how companies engage their clients, Jeff began advocating for teams to move beyond churn prevention toward revenue enablement. His approach blends data-backed decision-making with human-centered thinking, making his advice both actionable and empathetic. Over the years, this blend has positioned him as a respected advisor in the SaaS ecosystem.

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Jeff’s influence is most notable through his content creation and thought leadership. On LinkedIn, he delivers high-frequency, value-driven posts that tackle CS misconceptions, hiring practices, onboarding models, and executive alignment. His writing is direct and structured, often using lists and prompts that empower managers to apply his guidance instantly. These concise formats have helped him build trust and visibility among SaaS professionals.

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Beyond corporate thought leadership, Jeff has expanded his impact through his newsletter, THE Chief Customer Officer. The newsletter is followed by 4,000+ subscribers and provides Sunday deep-dives into CS strategy from top operators. It serves as a playbook archive for emerging leaders looking to drive real outcomes in SaaS organizations. Through every medium, Jeff stays focused on one mission: elevating customer success into a board-level growth engine.

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An Influencer Active on LinkedIn

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Jeff’s solo platform—LinkedIn—is the hub for his thought‑leadership on customer success strategy and SaaS team effectiveness.

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Jeff Breunsbach's Social Media Strategy Analysis

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LinkedIn: Thought‑Leadership That Turns Customer Success into Strategic Growth

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Jeff’s LinkedIn presence is defined by consistent insight and tactical value. With 34.2K followers, a Favikon score of 90.6/100, and an activity level of 36 posts/month, he’s an authoritative voice among CS professionals. His posts tackle real business problems—like scaling CS voices into product strategy and retaining revenue through proactive engagement. Each shares actionable frameworks or prompts, such as ChatGPT scripts or team alignment exercises.

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He blends critique and solution, exposing outdated CS norms while offering practical alternatives—for example, “Your CS team isn’t your CS strategy” challenged organizational complacency, sparking discussion around ROI. Jeff’s content consistently features a balanced, data-informed tone with a sprinkle of empathy—ensuring that reader takeaways are actionable and morale-boosting.

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His posting habits are disciplined: daily posts at around 7 AM show his commitment to presence, not performance. With an average engagement of 125 likes and 0.36% rate, his network is active and responsive. This cadence also explains his impressive +3.29% growth in the past month—a rare feat for a senior professional audience.

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He targets a niche, high-value community: US‑based SaaS executives and CS teams. By focusing on quality over quantity, Jeff maintains a clear brand identity as a “change‑management agent” for customer success. This precision ensures sustained engagement and influence.

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• Username: @jbreunsbach
• Influence Score: 90.6/100
• Followers: 34.2K
• Activity: 36 posts/month
• Engagement Rate: 0.36%
• Growth (30 days): +3.29%
• Average Engagement: 125
• Posting Habits: Daily at 7  AM EST

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Newsletter: The Chief Customer Officer

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Jeff also leads The Chief Customer Officer, a newsletter dedicated to advancing the thinking and execution of Customer Success in the SaaS industry. With over 4,000 highly engaged subscribers, the newsletter has become a trusted source of weekly insights. Each edition offers a tight, 5-minute read that packs in real strategy, not fluff, making it ideal for busy CS leaders and operators.

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Every Sunday, Jeff delivers actionable frameworks, proven playbooks, and practical templates directly to inboxes. Whether it’s about improving onboarding, driving expansion revenue, or restructuring CS teams, each piece reflects real-world scenarios. His writing connects the dots between CS theory and field execution, helping readers apply changes immediately. This utility is a major reason for its strong subscriber loyalty.

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What sets this newsletter apart is Jeff’s ability to weave in live examples from successful SaaS companies. By referencing actual outcomes and industry-tested models, he avoids generic advice and gives readers something concrete to implement. From retention strategies to account growth ideas, his content is battle-tested and grounded in operational relevance. The newsletter feels more like a tactical guide than a broadcast.

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There’s also impressive cross-channel synergy. When Jeff repurposes newsletter content for his LinkedIn audience, the engagement often spikes—showing strong alignment between what he teaches and what resonates. This loop helps grow both platforms and cements his position as a CS thought leader. The Chief Customer Officer isn’t just a newsletter—it’s a content engine fueling the professional growth of modern CS leaders.

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Jeff Breunsbach's Social Media Influence Summary

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Jeff Breunsbach ranks in the top 1% on LinkedIn in the United States and within the top 7% for Business & Startups, showcasing strong authority in the SaaS customer success space.

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Learn more about the Favikon Methodology here

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Content Strategy: Turning Customer Success Into a Scalable, Strategic Playbook

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Jeff uses practice-focused thought leadership, delivering frameworks, best-practice prompts, and strategic critique. He leads CS teams to think beyond support into revenue-driving partnership roles.

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Reachability & Partnerships

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Jeff is ideal for B2B SaaS platforms, CS enablement tools, and enterprise‑focused brands. Favikon flags him as “very safe” for collaboration—and his audience of customer success leaders is precisely what these brands seek.

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He’s highly open to partnerships, especially webinars, co-branded content, and playbook-based product showcases. His approach favors authenticity: he promotes tools only when seamlessly integrated into content.

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Conclusion: Taking the Customer Success Conversation Higher

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Jeff Breunsbach is a consistent, strategic voice in the customer success space—turning a support function into a business driver. Through disciplined posting, targeted frameworks, and trusted counsel via LinkedIn and The Chief Customer Officer, he’s shaping the future of CS leadership in SaaS.

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